Venue Display Troubleshooting

The display says Game not found

1. Check that you opened Venue Display for the correct game and Game Code.
2. Return to the Host Game screen and use Open Venue Display again.
3. Check that your game still exists and that the display device is online.

The display cannot load live updates

A connection or permission problem may cause the screen to show Unable to load live game updates or Unable to load winner announcements.

1. Check the internet connection on the display device.
2. Refresh the Venue Display page.
3. If necessary, reopen the display from the Host Game screen.
4. Check whether the Host Game screen is still receiving and recording updates.

The song or winner has not appeared

Venue Display follows the host's recorded game state. Playing a song in Spotify or another music service does not automatically record that song in Boogie Bingo Live.

1. Check that the host has selected and recorded the correct song in the Host Game screen.
2. For winners, check that the claim has been accepted as valid by the game.
3. Check that both screens are connected to the internet, then refresh the display if needed.

The TV or projector shows the wrong window

1. Check the correct HDMI input, casting destination or display connection.
2. Move the Venue Display browser window onto the audience screen.
3. If available, use extended-display mode so your private Host Game screen remains on your laptop.
4. Test readability and full-screen mode before restarting the event.

A winner announcement disappears

This is expected: the large announcement is temporary and closes after approximately eight seconds. Accepted claims remain available in the Winners section of the display.