A Player Cannot Join the Game

Check the game details first

1. Ask the player to open the Player Join page using the link or instructions provided by the host.
2. Compare the Game Code with the code displayed on the host screen or Venue Display. Enter it carefully.
3. Check that the player has entered their name and followed the on-screen joining steps.
4. Ask the host to confirm that the correct game is open and ready for players.

Check the player's device

The player needs an internet connection and a working web browser. If the page will not load, try refreshing it or reopening the join link.

If the problem affects only one person, ask them to try another browser or reconnect to their network. If everyone is affected, check the host's game code and connection first.

If the player still cannot join

Check whether the game has already finished and whether the game has reached its player limit. The host can review the current game and subscription plan.

Avoid creating a replacement game until you have checked the existing Game Code: a new game uses a different code and tickets.